Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it.
Please click on the button marked "I Accept" at the end of these Terms if you accept them. If you refuse to accept these Terms, you will not be able to order any Products from our site.
You should print a copy of these Terms or save them to your computer for future reference.
1. INFORMATION ABOUT US
1.1 “The Roller Door Store” and “www.rollerdoorstore.co.uk” is a trading name of Grange Garage Door Company Limited. Grange Garage Door Company Limited are registered in England & Wales under company number 04296836 and registered head office at 63 Park View, Whitley Bay, Tyne & Wear, NE26 3RL. Our VAT number is 675 5234 17
2. OUR PRODUCTS
2.1 The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computers display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.
2.2 Although we make every effort possible to be accurate, all sizes, weights, capacities, dimensions and measurements indicated on our site have some tolerance.
2.3 All products shown on our site are subject to availability. If we are unable to supply you with a product, for example if that product is not in stock or no longer available or because of an error in the price on our site as referred to in clause, we will inform you of this my e-mail and we will not process your order, If you have already paid for the products, we will refund you the full amount as soon as possible.
3. USE OF SITE
Your use of our site is governed by our Terms. Please take the time the read these, as they include important terms which apply to you.
4. USE OF PERSONAL INFORMATION
5. IF YOU ARE A CONSUMER
5.1 If you are a consumer, you may only purchase products from our site if you are at least 18 years old.
5.2 As you are a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from the Citizens Advice Bureau or Trading Standards. Nothing in these terms will affect these legal rights.
6. IF YOU ARE A BUSINESS CUSTOMER
If you are not a consumer, you confirm that you have the authority to bind and business on whose behalf you use our site to purchase products.
7. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
7.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take time to read and check your order at each page of the order process.
7.2 After you place an order, your payment will be taken in full, and you will receive and e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.
8. YOUR CONSUMER RIGHT OF RETURN AND REFUND
8.1 If you are a consumer, you have a legal right to cancel a contract under the Consumer Protection (Distance Selling Regulations 2000) during the period set out in clause 8.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract under these regulations is available from the Citizens Advice Bureau or Trading Standards.
8.2 However, this cancellation right does not apply in the case of any made-to-measure or custom-made products.
8.3 Your legal right the cancel a contract starts from the date of the order acknowledgment, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the products. Working days means that Saturdays, Sundays or public holidays are not included in this period.
8.4 You will receive a full refund of the price you paid for the products excluding any applicable delivery charges you paid. We will process the refund due to you as soon as possible, and in any case, within 30 calendar days of the day on which you gave us notice of cancellation. If you returned any items to us because they were faulty or mis-described, please see clause 8.5.
8.5 If you have returned the products to us because they are faulty or mis-described, we will refund the price of a defective product in full including any delivery charges.
8.6 We refund you on the credit card or debit card used by you to pay.
8.7 If the products were delivered to you:
you must return the products to us as soon as reasonably practicable. If the products require collection, we will collect the products from the address to which they were delivered. We will contact you to arrange a suitable time for collection.
unless the products are faulty or not as described, you will responsible for the cost of returning the products to us or, where relevant, the cost of us collecting the products from you.
you have a legal obligation to keep the products in your possession and to take reasonable care of the products while they are in your possession.
9.1 Your order will be fulfilled by the estimated delivery date set out on our website, unless there is an event outside of our control. If we are unable to meet the estimated delivery date because of an event outside of our control, we will contact you with a revised delivery date.
9.2 The products will be your responsibility from the completion of delivery.
9.3 You own the products once we have received payment in full, including all applicable delivery charges.
9.4 We must be made aware of any delivery restriction prior to your order being placed and any damages or shortages from your delivery must be reported in writing within 3 days of the completion of delivery.
9.5 If a delivery postcode is checked and deemed to be unsuitable for the proposed delivery vehicle prior to the door being delivered, you will be contacted to make alternative arrangements for delivery to a more suitable address or alternatively, in some cases, we can make arrangements for a delivery to be made via a third part carrier in a smaller vehicle at an additional charge, the cost of which will be confirmed.
10. SCHEDULE OF MANUFACTURERS WARRANTY
10.1 Domestic/ Residential use - 10 (ten) years corrosion free on door panel excludes paint surface rubbing or fading (Mini Roller has 1 (one) year total warranty cover). 1 (one) years on the lock and face plate, spring, bottom roller, weatherseal and polyglide, if fitted by an authorised Gliderol Distributor or Gliderol Technician. 3 month warranty on spring tension.
10.2 The manufacturer strongly recommends that all Gliderol products be serviced by an autorised Gliderol Distributor and Gliderol Technician every 24 months to ensure lonevity of the products life. Failure to do this may results in any warranty being invalid.
10.3 Warranties of 2 years electrical, 5 years on tubular motors, 6 years mechanical and 10 years paint finish apply to all Gliderol doors (except Mini Roller Doors see clause 10.1)
11. WARRANTY OF GLIDEROL GLIDERMATIC GRD HEAVY DUTY & DUAL ROLLER DOOR OPERATOR
11.1 Items excluded from warranty
(d) Sensitivity Adjustments.
11.2 Domestic/Residential use - 2 years parts warranty on drive unit and motor, 2 years on electronics and limit switches. (Excludes batteries, fuses and lights globes, which have no warranty).
12. For full warranty information
Please view the manufactures website for details at http://www.gliderol.co.uk/page/warranty-statement/.